Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Birmingham City Council (202121986)

REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]

Kingston upon Hull City Council (202125791)

The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.

London & Quadrant Housing Trust (202208063)

The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.

Network Homes Limited (202206710)

The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to the resident’s reports of a neighbouring property being sub-let.

One Manchester Limited (202128661)

The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint.

Flagship Housing Group Limited (202014892)

The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her subsequent formal complaint, and; the landlord’s handling of her formal complaint about harassment and discrimination.

Newlon Housing Trust (202013332)

The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Sandwell Metropolitan Borough Council (201913046)

The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence had been removed.

Thrive Homes Limited (202204257)

The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered the landlord’s record keeping.

Thurrock Council (202104511)

The complaint is about the landlord’s response to the resident’s reports about its communal service provision.