Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thurrock Council (202202354)

The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property.

Haringey London Borough Council (202112771)

The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and lack of sufficient ventilation. priority for transfer based on overcrowding and an undersized bedroom.

Incommunities Limited (202209486)

The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the associated repairs. The associated complaint and communications.

Lambeth Council (202208360)

The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns.

Metropolitan Thames Valley Housing (202122002)

The complaint is about the landlord’s: Handling of repairs to the resident’s hot water system and the subsequent offer of compensation; Customer service.

Orbit Housing Association Limited (202109170)

The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.

Rochdale Boroughwide Housing Limited (202121470)

This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.

Birmingham City Council (202123521)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. Complaints handling.

Housing For Women (202008719)

The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property.

Manchester City Council (202101585)

The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.