Manchester City Council (202101585)
The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Housing Association Limited (202126257)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.
Rochdale Boroughwide Housing Limited (202205227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.
Anchor Hanover Group (202208627)
The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.
Castle Point Borough Council (202203862)
The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.
East Devon District Council (202210793)
The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.
Hightown Housing Association Limited (202107538)
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.
Housing Solutions (202206842)
The complaint is about the landlord’s handling of repairs to the communal bike shed.
Notting Hill Genesis (202207986)
The complaint is about: The landlord’s handling of repairs to the drainage system at the resident’s property. The landlord’s response to the resident’s request to be reimbursed for the costs she had incurred.
Raven Housing Trust Limited (201914079)
The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.