All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: the condition of her property upon moving in following a mutual exchange. repairs needed at the new property. dissatisfaction with the handling of her complaint. a pest control issue at the property.
The complaint concerns the landlord’s: response to the resident’s complaint about the level of and an increase to their service charges. handling of queries regarding the rent account. request for a breakdown of the service charge. complaint handling.
The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at her property.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request for a management transfer.
The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into the matter.
The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the communal bin store area. Installation of a timer for communal lighting. Complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.
This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of anti-social behaviour (ASB) from Neighbour A. landlord’s communication about the parking bay. the related complaint.
The complaint is about the landlord's handling of the resident's housing application.
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.