Notting Hill Genesis (202006766)
The resident’s complaint is about: The landlord’s response to the resident’s reports of: The resident’s intercom being intentionally switched off by staff. Concierge staff leaving bins in communal areas and blocking access. Emails from concierge staff to residents that the resident found threatening. An incident of a loss of electric lighting in a communal area. The resident’s request to remove staff from their post. The landlord’s response to the resident’s report of bulky items being placed for disposal near his parking bay and the length of time taken for items to be collected. The landlord’s response to the resident’s concerns that: CCTV was not used to identify the individual responsible for placing items near the resident’s parking bay. Staff not taking out refuse bins. Service charges being incurred but no service being received. Concierge staff having the use of an “en-suite bedroom”. The landlord’s complaint handling.