All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: an external wall requiring repair following a roof leak. faulty CCTV. anti-social behaviour including drug dealing and prostitution. damaged and dirty communal carpets. a delay in providing information about her rent and service charge. poor complaints handling
This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window repairs to the aerial.
The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar panel connected to this. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. Repair to a leak in the resident’s property. This service has also considered the landlord’s complaint handling.
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of pests in the property.
The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges for these.
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.