Origin Housing Limited (202013540)
The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a roof leak. The associated complaints handling.
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The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a roof leak. The associated complaints handling.
The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints handling.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s decision to issue the resident with a tenancy warning.
The complaint is about the landlord’s handling of the resident’s property move.
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.
This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on a temporary basis. Resident’s transfer application. The related complaint.
This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the property to be rectified. The related complaint.
This complaint is about the landlord’s response to the resident’s concerns regarding:
The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an offer of a property.