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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Grand Union Housing Group Limited (202205220)

REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Incommunities Limited (202104446)

The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of anti-social behaviour (ASB). The resident’s subject access request (SAR).

Crawley Borough Council (202201938)

The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.

Newlon Housing Trust (202113337)

This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.

Stockport Homes Limited (202100661)

           REPORT COMPLAINT 202100661   Stockport Homes Limited 15 March 2023   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in […]

Cornwall Housing Limited (202104789)

The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.

Brent Council (202101477)

This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.