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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Home Group Limited (202203575)

The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.

London & Quadrant Housing Trust (202012626)

The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.

Longhurst Group Limited (202200741)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at the property. The resident’s request for a decant (temporary move). The resident’s application for a property transfer.

Torus62 Limited (202128612)

The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.

Yorkshire Housing Limited (202203578)

The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him.

Camden Council (202126592)

The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.