Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202125200)

The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on the resident’s ability to work; complaints handling.

Cross Keys Homes Limited (202115873)

The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.

Hammersmith and Fulham Council (202112783)

This complaint is about the landlord’s handling of the resident’s move following a fire at her property.

London Borough of Hackney (202111008)

The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.

Longhurst Group Limited (202108534)

The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling.

Notting Hill Genesis (NHG) (202108980)

The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling.

Sovereign Network Homes (202015554)

The resident’s complaint is about the landlord’s: communication with him using hard copy correspondence; approach to property management of the estate; and employees’ interactions with him.

Vivid Housing Limited (202012617)

The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for a move.

Basildon Borough Council (202203138)

The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202016189)

This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to the resident’s report of staff conduct. to the related complaint.