Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Crawley Borough Council (202200784)

The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.

Hyde Housing Association Limited (202012374)

The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and mould, and the running costs of ventilation equipment.

Lambeth Council (201907909)

The complaint is about the landlord’s handling of: Damp in the resident’s property and the length of time taken to complete repairs. The resident’s enquiries about a service charge bill.

Sanctuary Housing Association (202127336)

The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom.

Community Gateway Association Limited (202127389)

The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.

Kingston upon Thames Council (202116748)

The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully.

Lewisham Council (202011375)

The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered to the resident in recognition of the delay. The landlord’s complaints handling.

The Guinness Partnership Limited (202200956)

The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.

Walsall Housing Group Limited (202127405)

The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.

Yorkshire Housing Limited (202200611)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated complaint.