All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Report of repair issues to the roof. Report of repair issues to patio doors. Report of repair issues to windows. The resident’s request for compensation for redecoration following fire place removal. The resident’s report of damage to the fencing. The formal complaint.
The complaint is about: The landlord’s response to the resident’s request to be reimbursed for increased water bills following a leak. The landlord’s complaint handling.
The complaint is about the landlord’s response to the issues with rubbish disposal on the estate.
The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy.
The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint.
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs.
The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.
This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns about its administration of a major works notification and service charges; complaint handling.