Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Longhurst Group Limited (202202236)

The complaint is about: The landlord’s response to the resident’s request to be reimbursed for increased water bills following a leak. The landlord’s complaint handling.

Metropolitan Thames Valley Housing (202001603)

The complaint is about the landlord’s response to the issues with rubbish disposal on the estate.

One Manchester Limited (202125957)

The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.

The Guinness Partnership Limited (202110442)

The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.

Vivid Housing Limited (202127008)

The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy.

Wandle Housing Association Limited (202200372)

The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint.

GreenSquareAccord Limited (202126969)

The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs.

Midland Heart Limited (202015312)

The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.

Barking and Dagenham Council (202112565)

This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns about its administration of a major works notification and service charges; complaint handling.

Kingston upon Thames Council (202116744)

This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.