Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (202015494)

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.

London Borough of Hounslow (202201697)

The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.

Notting Hill Genesis (202117181)

The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The associated complaint handling.

Onward Homes Limited (202120506)

The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a smart meter. The associated formal complaint.

Onward Homes Limited (202121493)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.

Wandsworth Council (202118003)

The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; response to the resident’s reports that the windows in her property required renewal.

Anchor Hanover Group (202202623)

The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.

Flagship Housing Group Limited (202101003)

REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Great Places Housing Association (202204457)

The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken for remedial work to be completed.

Hammersmith and Fulham Council (202128621)

The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the flooring. The landlord’s handling of the associated complaint.