Hyde Housing Association Limited (202105372)
The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling.
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The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling.
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.
This complaint is about the landlord’s handling of: the resident’s report of an incident that included threats made to her household; the resident’s request to be moved; repairs to a communal front door.
The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in the communal stairwell. The resident’s report of Anti-Social Behaviour by the neighbour’s grandson. The associated complaint.
The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors.
REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The resident complains about the landlord’s handling of: