Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Settle Group (202122039)

The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.

Tower Hamlets Homes (202120234)

The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint.

Westminster City Council (202126442)

The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property.

Wokingham Borough Council (202108469)

The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.

Clarion Housing Association Limited (202205716)

REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]

Camden Council (202125295)

The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it.

Nuneaton and Bedworth Borough Council (202104867)

This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.

Salix Homes Limited (202119049)

The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property.

Southwark Council (202102649)

The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The resident’s reports of unacceptable staff conduct demonstrated by the Housing Officer.

Waverley Borough Council (202119471)

The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.