Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202109659)

The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.

Dudley Metropolitan Borough Council (202005287)

The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.

Haringey Council (202100487)

The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing assessment. The resident’s request for rehousing.

Hyde Housing Association Limited (202103910)

This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the related complaint.

LiveWest Homes Limited (202015987)

The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is also about the landlord’s associated handling of the complaint.

London & Quadrant Housing Trust (202016578)

The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling.

Midland Heart Limited (202110765)

The complaint is about the landlord’s handling of kitchen repairs.

Midland Heart Limited (202121035)

The complaint is about the landlord’s response to the resident’s reports about a flea infestation and door gaps he said led to their spread.

Network Homes Limited (202112541)

The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside his flat, with a wall.

Nottingham City Homes Registered Provider Limited (202009510)

The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding that it was in a noise-controlled area. Handling of the resident’s reports of various repair issues including those relating to the heating system (including the radiators), front and rear doors, windows, toilet, cladding, guttering and the loft.