All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding that it was in a noise-controlled area. Handling of the resident’s reports of various repair issues including those relating to the heating system (including the radiators), front and rear doors, windows, toilet, cladding, guttering and the loft.
The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her TV aerial, lack of utilities and drainage. Anti-social behaviour. A pest infestation. Staff conduct including the level of support and reports to the police and interference with her benefits. The landlord’s response to the resident’s request to move. The resident’s request for compensation.
The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following a report from the resident. The associated formal complaint into this matter.
The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property to the resident. The associated formal complaint into these matters.
The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.
The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.
The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.
The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside the property and damp and mould. The associated complaint.
The complaint is about:
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.