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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Trafford Housing Trust Limited (202100386)

This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s reports of repairs to her property, including: Reports of drainage issues in the property. Concerns about asbestos in the property. Repairs to outhouse. The upstairs toilet not flushing properly. Repairs to her bath. Reports about contractors leaving rubbish in her loft. Concerns about gas safety. Report that a contractor attended her property without a pre-arranged appointment.

Wandle Housing Association Limited (202115426)

The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated damage from a boiler repairs. Complaint handling through its internal complaints process.

Birmingham City Council (202011026)

The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the property. The related complaint.

Housing 21 (202107347)

The landlord’s handling of the resident’s concerns over other residents’ use of her housing scheme’s communal drying/garden area.

Silva Homes Limited (202125865)

The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.

Soho Housing Association Limited (202111856)

The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints handling.