Bournville Village Trust (202125427)
The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.
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The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.
The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould and a request for a surveyor inspection. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s response to the residents’ reports of drain blockages.
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s concerns regarding the removal of the neighbour’s garden wall. The landlord’s complaint handling.
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.