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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Hammersmith and Fulham Council (202102546)

The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.

Jigsaw Homes Tameside (202106221)

The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him. Response to the resident’s previous concerns over staff conduct. Decision not to consider various new complaints. Decision to impose contact restrictions on the resident.

Midland Heart Limited (202108007)

The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a rodent infestation; a blocked drain; lighting in kitchen and bathroom; request for a property transfer.

Notting Hill Genesis (202105526)

This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint

Vivid Housing Limited (202120265)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts within the building and the support offered to the resident. The resident’s request for a management transfer.

Catalyst Housing Limited (202114965)

The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.