London & Quadrant Housing Trust (202124952)
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
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The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
The complaint is about the landlord’s handling of: Repairs to the resident’s heating and hot water system and the level of compensation offered. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.
The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of rubbish removal.
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to board up the windows and the quality of these works. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the damage this caused. The resident’s reports of anti-social behaviour (ASB). The associated formal complaint.
The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light. Handling of the resident’s complaint and its offer of compensation.
The complaint is about the landlord’s handling of remedial repairs following a leak.
The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues in the property.
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.