London & Quadrant Housing Trust (202122952)
The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
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The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.
The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion that his property was illegal and in breach of the Decent Homes Standard, the Building Act 1984, and unsafe in accordance with the Housing Health and Safety Rating System (HHSRS). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation system. ASB in the communal areas. The complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.
The landlord’s handling of the resident’s reports of anti-social behaviour.
This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.