All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.
The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe house regarding her reports of anti-social behaviour regarding her request for a property transfer the related complaint
The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.
The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the resident remove a fence at his property; complaints handling.
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.