All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of wider anti-social behaviour in the estate. handling of repairs to the guttering.
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.
This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.
The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this.
The complaint is about the landlord’s handling of the gas safety check at the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property.
The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.
The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation has also considered: The landlord’s record keeping.