Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Thurrock Council (202118463)

The complaint is about the information provided to the resident concerning a repair which was charged to the resident.

Brentwood Borough Council (202122844)

The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.

Livv Housing Group (202125462)

The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.

Portsmouth City Council (202120896)

The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.

The Guinness Partnership Limited (202127126)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.

Wolverhampton City Council (202000893)

The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.

Yorkshire Housing Limited (202123772)

The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works. The height of his kitchen unit.

Home Group Limited (202006072)

The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.

Livv Housing Group (202113384)

This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request to cover the property’s garden with flagstones; complaint handling.

Clarion Housing Association Limited (202014288)

The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.