All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.
The complaint is about the information provided to the resident concerning a repair which was charged to the resident.
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.
The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works. The height of his kitchen unit.
The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.
This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request to cover the property’s garden with flagstones; complaint handling.