All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s report of damp and mould in his bedrooms . Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The associated complaint.
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.
The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.
REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above.
The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling.
The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response to the resident’s reports of damp and mould in her property. The landlord's response to the resident’s request for dehumidifiers. The landlord's handling of its provision of loft re-insultation. The landlord's response to the resident’s request for compensation. The landlord’s complaint handling.