All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs to his bathroom radiator .
The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling.
This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal areas; The landlord’s response to resident’s concerns about external appliances connected to the property’s electricity meter; The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen.
The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.