All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a new kitchen and bathroom. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required repairs. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned works, including repainting her property; its call handler’s behaviour.
The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling.
The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint.
The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system.
The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection.
The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.