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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Newham Council (202107750)

The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for compensation for the damage caused The associated formal complaint.

Peabody Trust (202113952)

The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.

Town and Country Housing (202123546)

The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.

Westminster City Council (202110420)

The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.

Notting Hill Genesis (202119278)

The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the repairs and request for compensation. The landlord’s response to the resident’s request for reimbursement for a private plumbing bill from 2019. The action taken by the landlord to recover rent arrears. The landlord’s complaints handling.