Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Newham Council (202004315)

The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into a leak. queries about the building insurance.

Thames Valley Housing Association Limited (202118911)

The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its communication around this. The complaint is also about the associated handling of the complaint.

East Midlands Housing Group Limited (202110368)

This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.

Kingston upon Hull City Council (202120796)

The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.

Newlon Housing Trust (202123057)

The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.

Onward Homes Limited (202119348)

The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.

Sandwell Metropolitan Borough Council (202014265)

The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.

Shepherds Bush Housing Association Limited (202110713)

The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.

Soha Housing Limited (202005163)

This complaint is about the landlord’s handling of soundproofing works to the resident’s property.

Sovereign Living Limited (202015350)

This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s complaint handling.