Tower Hamlets Council (202116352)
The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Westminster City Council (202114928)
The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.
Acis Group Limited (202108528)
The complaint is about: The landlord’s administration of the resident’s service charge, including its decision to change the service charge invoicing date. The standard of services provided in respect of which a service charge is levied. An increase in the cost of the resident’s service charge. The landlord’s handling of communal repairs. The landlord’s complaints handling.
Camden Council (202108167)
REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Hyde Housing Association Limited (202100238)
The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202106240)
The complaint is about the landlord’s handling of:
Southwark Council (202010590)
This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the resident’s reports of a loss of heating; the resident’s concerns about scaffolding being left up in her garden; the resident’s anti-social behaviour reports; the related complaints.
East End Homes Limited (202121527)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property via the roof. Water ingress to the rear of the property via a window.
London Borough of Hillingdon (202104614)
The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.
Metropolitan Thames Valley Housing (202102425)
REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]