All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into property below the repairs required to the bathroom and kitchen. the resident’s subject access request.
The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.
This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.
This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.
The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden.
This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.
This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while she was moving into the property; The landlord’s response to reported anti-social behaviour (ASB) from the resident’s neighbour; The landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he purchased for his home.