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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Karbon Homes Limited (202100441)

The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property.  The landlord’s associated complaint handling.

Magenta Living (202113308)

The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence.

Metropolitan Thames Valley Housing (202106427)

REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Saxon Weald (202111536)

The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information provided when purchasing the property. The landlord’s refusal to buy the property back from the resident.