Brent Council (202010755)
The complaint is about the landlord’s response to the resident’s request for a communal sink.
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The complaint is about the landlord’s response to the resident’s request for a communal sink.
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the landlord’s response to her request for compensation for injuries she reported sustaining while attempting to clean the dark patch. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.
The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection and calculation periods; and that it had relied on a clause that was not included in his tenancy agreement when making changes to the rent periods. That it had failed to serve a Notice of Variation. About clause 1.8 of his tenancy agreement. The resident has also complained about the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.