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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Harrow (202205620)

The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The resident's concerns about anti-social behaviour (ASB); Incidents that had affected the resident’s representative; Concerns on behalf of other residents: Concerns about an adult safeguarding investigation carried out by the local authority and the delay and outcome of an occupational therapy assessment; The resident’s concerns about the issuing of a Notice Seeking Possession (NSP). The report will also look at the landlord’s complaint handling.

Shepherds Bush Housing Association Limited (202016023)

The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on medical grounds. Request to be allocated a different point of contact. The Ombudsman has also investigated the landlord’s complaint handling.

Stonewater Limited (202116666)

The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also investigated the landlord’s complaint handling.

Tower Hamlets Council (202232573)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint.

Blackpool Council (202121118)

The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented from the landlord, was damaged by a leak; Handling of the resident’s request for the replacement of a communal washing line during the Covid lockdown; Response to the resident’s reports of an infestation of squirrels in their loft-space; Response to the resident’s concern regarding asbestos in his loft space; Response to the resident’s concerns that there was insufficient insulation in the loft; Handling of access to the resident’s property for gas servicing; The amount of assistance given to the resident to try to find a ground floor flat to transfer to. This investigation also considers the landlord’s complaint handling.

Westminster City Council (202121910)

The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.