All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.
The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.
The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.
The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.
The complaint is about the landlord’s:
The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint handling.
The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units and is of poor quality.