Great Places Housing Association (202117663)
The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units and is of poor quality.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey London Borough Council (202112349)
The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s response to the resident’s reports of damage to her belongings. The landlord’s response to the original works to the kitchen. The landlord’s associated complaint handling.
Hyde Housing Association Limited (202012164)
This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and living room; the related complaint.
Leeds City Council (202101525)
The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.
Metropolitan Thames Valley Housing (202119888)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling.
One Housing Group Limited (202014714)
The complaint is about the landlord’s: response to the resident’s request for information relating to the service charge accounts. communication regarding the service charge accounts, and its handling of the formal complaint.
Orbit Housing Association Limited (201909362)
The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202102181)
This complaint is about the landlord’s handling of the capping of the resident’s gas meter.
Peabody Trust (202102946)
The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the landlord’s response to the resident’s report about the estate inspections. The complaint is about the landlord’s response to the resident’s request regarding CCTV footage.
Rochdale Boroughwide Housing Limited (202017037)
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour.