All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s complaint and its communication with the resident. The landlord’s administration of the resident’s rent account and its decision to increase her rent. The landlord’s handling of the resident’s transfer request.
The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The landlord’s handling of the associated complaint.
The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ property.
The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.
The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.
The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.
This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report that a communal patio area needed to be cleaned; the resident’s report of a faulty communal front entrance door intercom; the resident’s concern about the condition of communal areas within his block.
The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check and subsequent decision to cap the fire. Response to report of a gas leak on 20 December 2020. Complaint handling.
The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding to the resident’s reports of a leak at the property. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to resolve the issue.