Impact Housing Association Limited (202106764)
The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service Agent (CSA) during a telephone call on 2 February 2021.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Magenta Living (202114295)
The complaint is about the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas.
Metropolitan Housing Trust Limited (202009265)
This complaint is about the landlord’s handling of the resident’s request for an EWS1 form.
Sheffield City Council (202123141)
The complaint concerns the Council’s assessment of the resident’s application to be re-housed.
Abri Group Limited (202103454)
The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.
Catalyst Housing Limited (202105781)
The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan and associated issues.
Community Gateway Association Limited (202015749)
The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the resident’s complaint is about the landlord making an unannounced visit to his property.
Metropolitan Thames Valley Housing (202104837)
The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is situated in, causing consequential damp to his ceiling.
Metropolitan Thames Valley Housing (MTV) (202011238)
The complaint is about the level of compensation offered by the landlord for a missed appointment.
Paragon Asra Housing Limited (202005865)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.