Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Salix Homes Limited (202109487)

The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended her home to carry out a repair.

Southern Housing Group Limited (202008950)

This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s bath.

Camden Council (202106518)

The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.

Clarion Housing Association Limited (202013334)

The resident has complained about the replacement of her windows.

Clarion Housing Association Limited (202103089)

The complaint concerns damage to the resident’s possessions.

Dudley Metropolitan Borough Council (202118269)

The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.

ForHousing Limited (202102396)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint.

Golding Homes Limited (202014847)

This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s boiler; the resident’s reports of damp affecting her property.

Lambeth Council (202101047)

The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.

London & Quadrant Housing Trust (202111792)

The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.