Onward Homes Limited (202102755)
The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.
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The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.
The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint.
The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.
The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.
The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.
REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.
REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; historical rent arrears; increasing rent arrears, and; complaint handling