All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property.
The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her garden. Response to the resident’s concerns regarding a boundary dispute affecting her property.
The complaint is about: The landlord’s response to the resident’s dissatisfaction with its antisocial behaviour (ASB) policy and procedure. The landlord’s handling of ASB allegations made against the resident by her neighbour (A). The landlord’s handling of the associated complaint.
REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about: The landlord’s response to the resident’s queries about service charges for the financial year 2019/20, including his request to inspect supporting information and documents. The landlord’s complaints handling.
The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.
This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s response to the resident’s concerns about leaking asbestos; The landlord’s refusal to provide a proportionate refund of service charges for the period the resident was decanted; The landlord’s complaint handling.
The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for compensation for items damaged by mould. The Ombudsman has also considered the landlord’s record keeping.