Kingston upon Thames Council (202012378)
This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202106689)
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
Moat Homes Limited (202102664)
This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.
Sovereign Housing Association Limited (202115437)
The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.
Thames Valley Housing Association Limited (202110750)
The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.
Worthing Homes Limited (202014706)
This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.
York City Council (202105890)
The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.
Birmingham City Council (202014399)
The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.
Camden Council (201909199)
The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to the resident’s concerns about emergency signage, ducting and lighting installed in the communal areas of the building. The Ombudsman has also assessed the landlord’s handling of the resident’s formal complaint.
Clarion Housing Association Limited (202012064)
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.