Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Optivo (now Southern Housing) (202208179)

The complaint is about the landlord’s response to;

Orbit Group Limited (202204426)

This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.

Peabody Trust (202212355)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.

Southern Housing Group Limited (202218710)

The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.

Clarion Housing Association Limited (202116949)

The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. Repairs to a lift and the associated decant process. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202218930)

The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Coastline Housing Limited (202225100)

The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint.

GreenSquare Group Limited (202210565)

The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.

Hammersmith and Fulham Council (202213657)

The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202208047)

The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing the resident’s front door. Requests for adaptations at the resident’s property (handrails and a wet room). The associated complaint.