All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be rehoused. The resident’s reports of damp and mould at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.
The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour.
The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The resident’s request for bathroom repairs or improvements (specifically, storage).
The complaint is about the parking spaces the resident rents from the landlord.
The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the resident’s queries about the service charge account. Complaint handling.
The complaint is about the landlord’s handling of a repair to the resident’s bedroom window.
The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.
The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.