Orbit Group Limited (202005473)
This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.
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This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.
The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a crack in the external wall of the property; a boundary wall in a state of disrepair; a roof leak. The complaint is also about the landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s concerns about:
The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the replacement of a part of his boiler.
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for a rent adjustment.
The complaint is about: The landlord’s handling of the resident’s reports of no hot water and heating and repairs to her storage heaters. The landlord’s handling of the resident’s reports of draughty windows.
The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.
The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.