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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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GreenSquareAccord Limited (202011790)

The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). The information provided by the contractors to the resident about the type of windows which were to be installed. The length of time the repairs have been outstanding. The landlord’s handling of the reported leak, the damp patch and smell in the property. The Ombudsman has also considered the landlord handling of the complaint.

Harlow District Council (202100139)

The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.  

London & Quadrant Housing Trust (202011329)

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

Notting Hill Genesis (202010653)

The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.

Peabody Trust (202016983)

The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.