Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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B3 Living Limited (202012594)

The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.

Camden Council (202006556)

The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The landlord’s complaint handling.

GreenSquareAccord Limited (202012331)

The complaint concerns the following issues:

London & Quadrant Housing Trust (202107922)

The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.

Metropolitan Housing Trust Limited (202015534)

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

Optivo (202100001)

The complaint is about the landlord’s handling of the resident’s request to sell her share in the property.

Orbit Group Limited (202008586)

This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

Orbit Group Limited (202014537)

The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.

Paradigm Housing Group Limited (202015699)

The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157)

This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.