Chelmer Housing Partnership Limited (202102484)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202004945)
The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an employee. claim for compensation. request for gas heating. The associated handling of the complaint.
Ealing Council (202118784)
The complaint concerns the Council’s decision about a management transfer request made in 2006.
Gentoo Sunderland Ltd (202108681)
REPORT COMPLAINT 202108681 Gentoo Sunderland Ltd 13 December 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
Hammersmith and Fulham Council (202017220)
This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.
London Borough of Redbridge (202115867)
The complaint concerns the resident’s reports of antisocial behaviour.
Midland Heart Limited (201915568)
The complaint concerns the landlord’s compliance with an out of court settlement for disrepair.
Notting Hill Genesis (202100524)
This complaint is about the landlord’s response to the resident’s concerns about communal repairs and maintenance of her building, including: The replacement of the communal carpet. Cleaning of the communal paved areas. Repairs to a communal fire door, the communal lighting and uneven paving slabs on the patio area. This complaint is also about the landlord’s record keeping.
South Kesteven District Council (202116761)
The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.
Bernicia Group (202114716)
The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.