One Vision Housing Limited (202006531)
The complaint is about the landlord’s response to the resident’s reports of: The quality of communal cleaning at the property. An incident involving a member of the cleaning staff.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Optivo (202101632)
The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property.
Paragon Asra Housing Limited (202015406)
The complaint is about: The landlord’s response to the resident’s reports that a service charge should not be payable in respect of the property. The landlord’s response to the resident’s concerns about the administration of her service charge, including that services she paid for were not being provided.
Vivid Housing Limited (202010013)
The resident complains about how the landlord responded to her reports of damp and mould in the property.
Wandle Housing Association Limited (202016772)
The complaint is about: how the landlord responded to the resident’s concerns about a decant. the landlord’s response to a request for a copy of its policies and procedures.
Westminster City Council (202113783)
The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.
Citizen Housing (202105621)
The complaint is about the landlord’s handling of the resident’s reports about: The heating in her property not working. Damp and mould in her property.
Derwent Community Housing Association Limited (202010496)
The complaint is about the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling.
Greenwich Council (202101671)
The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity.
Home Group Limited (202009773)
The complaint is about the landlord’s: Handling of the resident’s staircasing application. Response to the resident’s concerns regarding service charges levied against the property. Response to the resident’s concerns that it failed to provide her with a copy of the building insurance policy in place for the property. Response to the resident’s concerns regarding rent increases. Complaint handling.